Hello, my name is Crystal
I'm a web designer and developer in Victoria, BC, Canada
I design and build mobile friendly websites using WordPress

FAQ

About Createscape Design Studio

When do you invoice your clients?

For large projects, a deposit is required prior to starting work.  For ongoing work, I invoice every two weeks on the 15th and last day of the month.

Do you charge by the hour? What is your rate?

Yes, I charge by the hour.  My current hourly rate is $100 plus GST.

What payment methods do you accept?

I currently accept the following payment methods:

  • Canadian cheques made out to Createscape Design Studio
  • Canadian e-transfers.
  • Paypal
  • Credit Card via Paypal or Stripe
  • Debit Card via Stripe
What is the best way to reach you?

The best way to reach me for new project inquiries is by email or via my contact form, or request an estimate form. If you send me an introductory email it gives me time to look up any details related to your project so I can answer your questions.

I try to respond to all new inquiries within 1-2 business days, regardless of the method of contact.

New Client Questions

What do you mean by “Custom” design?

I offer both custom design and development (from the ground up) and basic sites built with pre-built themes.

When building a custom designed site, we start with meeting to discuss your project requirements and design preferences.  A wire-frame may be built to get an idea of placement and priority of content.  Then we’ll work on the design using Photoshop (and/or Adobe XD).  Then the approved design will be used to create a new WordPress theme.  The end product will be a fast-loading, search-engine friendly site with a unique look, and a user-friendly administrative back-end.

For sites built with free or premium WordPress themes, the theme chosen has been built by another developer and I am making small changes to the code to match your branding.  These websites can be built in less time and are great for small businesses and hobby sites.

Some agencies use the words “custom design” to refer to both methods, however I prefer to be clear about what services I am offering.  If an agency/designers can only edit other people’s themes they may have limits in how far they can help their customers as their businesses grow.

I’m still working on my content, can we start on the website first and fill in content as we go?

I am no longer accepting projects where I will be waiting for the content to come in as we’re working.  This often results in long delays and in having to re-do areas of the website after the content is completed.

If you have questions about photo sizes, menu structure, stock photography, or any technical questions related to content development I will be happy to answer them.

If most of your content is done and you’re just working on a couple items, we may be able to start working together.

If you need help with content development there are a several professional web copy writers in Victoria:

 

 

How much will it cost to build my website?

Please check out these example project prices for an idea of what to expect.   Your website might cost less or more depending on what you are looking for.  If you have a good idea of what you want you can fill out my estimate request form and I can give you a detailed estimate.

Can you build an application for me?

Sorry, I don’t currently offer web application, android application, or IOS (Apple) application development services.

Do you do dispensary websites?

No, I don’t do dispensary websites or anything related to the cannabis industry.

Website Maintenance

I just want something small changed on my website. Can I hire you?

Yes, that’s fine.  I don’t mind doing updates and maintenance for people who already have a website.   I charge by the hour and don’t have any obligatory monthly fees.

I can help with WordPress based websites as well as HTML or PHP based sites.  Please contact me for assistance with other CMS systems.  If I can’t help you I might be able to refer you to another service provider.

I need something done ASAP! Can you help me?

It depends on my current availability and what you would like to me do.  If it’s something small I might be able to accommodate your request, however I charge extra (1.5 x my hourly rate) for ASAP or rush jobs.

WordPress

Why is my WordPress admin running slow?

While I would have to look at your website to be sure, this is often a problem caused by using some shared website hosting providers (not all shared hosting causes this problem).  The problem can often be resolved by switching web hosts or upgrading hosting plans.