Hello, my name is Crystal
I'm a web designer and developer in Victoria, BC, Canada
I design and build mobile friendly websites using WordPress

FAQ

About Createscape Design Studio

When do you invoice your clients?

I require a deposit prior to beginning work.  I invoice my clients every 2 weeks for the time worked during that period.    Payment is due within 30 days of receiving the invoice.

Payment is due every 2 weeks regardless of whether the website is complete or not.  I’ve found from experience at another company that dividing payments between the beginning and the end of the project sometimes results in long delays by the client when the project is close to being finished (or simply due to the client being away on holidays or busy with other tasks).

I’ve found that this method of billing works well because:

  • Clients receive frequent updates about the work completed and money owing
  • Payments are divided into smaller, more manageable amounts
  • It’s easier for both of us to see when a project is likely to exceed its budget before it happens
  • I find out quickly if someone isn’t going to pay their invoices
  • I can pay my bills and eat while I build your website
  • I don’t receive large payments all at once which might result in ridiculous overspending

One client commented that he likes this method because he wouldn’t remember what he had asked me to do a month ago.

Do you charge by the hour? What is your rate?

Yes, I charge by the hour.  My current rates are $90/hour plus GST for businesses, or $85/hour plus GST for non-profits (Canadian Dollars).

What payment methods do you accept?

I currently accept the following payment methods:

  • Canadian cheques made out to Createscape Design Studio
  • Canadian e-transfers.
  • Paypal
  • Credit Card via Paypal or Stripe
  • Debit Card via Stripe
What is the best way to reach you?

The best way to reach me for new project inquiries is by email or via my contact form, or request an estimate form. If you send me an introductory email it gives me time to look up any details related to your project so I can answer your questions.

I try to respond to all new inquiries within 1-2 business days, regardless of the method of contact.

What are your business hours?

I confess, I don’t really have strict business hours, however the best times to reach me by phone are between 10:00 am and 4:30 pm weekdays. I’m available for scheduled meetings and phone calls between 9:00 am and 5:00 pm weekdays.

New Client Questions

What do you mean by “Custom” design?

I offer both custom design and development (from the ground up) and basic sites built with pre-built themes.

When building a custom designed site, we start with meeting to discuss your project requirements and design preferences.  A wire-frame may be built to get an idea of placement and priority of content.  Then we’ll work on the design using Photoshop.  Then the approved Photoshop design will be used to create a new WordPress theme.  The end product will be a fast-loading, search-engine friendly site with a unique look, and a user-friendly administrative back-end.

For sites built with free or premium WordPress themes, the theme chosen has been built by another developer and I am making small changes to the code to match your branding.  These websites can be built in less time and are great for small businesses and hobby sites.

Some agencies use the words “custom design” to refer to both methods, however I think this can sometimes be misleading.  If an agency/designers can only edit other people’s themes they may have limits in how far they can help their customers as their businesses grow.

I’m still working on my content, can we start on the website first and fill in content as we go?

I am no longer accepting projects where I will be waiting for the content to come in as we’re working.  There are several reasons why it is better to finish the planning and content preparation part of the website first before jumping into design and development:

  • Your website will look much better if it is designed for your actual content
  • You will save money in the long run by not asking me to do things over again
  • The estimate I give you for design and development will be more accurate if I know how much content there is.
  • I can focus on your project without having to switch gears and work on other development projects for other clients who didn’t have their content 6-12 months ago.
  • I can focus on your project without having to accept 2-3 new ones while I wait for you to send your content.

If you have questions about photo sizes, menu structure, stock photography, or any technical questions related to content development I will be happy to answer them.

If most of your content is done and you’re just working on a couple items, we may be able to start working together.

If you need help with content development there are a several professional web copy writers in Victoria:

 

 

How much will it cost to build my website?

Please check out these example project prices for an idea of what to expect.   Your website might cost less or more depending on what you are looking for.  If you have a good idea of what you want you can fill out my estimate request form and I can give you a detailed estimate.

Can you build an application for me?

Sorry, I don’t currently offer web application, android application, or IOS (Apple) application development services.

Do you do dispensary websites?

No, I don’t do dispensary websites or anything related to the cannabis industry.

Website Maintenance

I just want something small changed on my website. Can I hire you?

Yes, that’s fine.  I don’t mind doing updates and maintenance for people who already have a website.   I charge by the hour and don’t have any obligatory monthly fees.

I can help with WordPress based websites as well as HTML or PHP based sites.  Please contact me for assistance with other CMS systems.  If I can’t help you I might be able to refer you to another service provider.

I need something done ASAP! Can you help me?

It depends on my current availability and what you would like to me do.  If it’s something small I might be able to accommodate your request, however I charge extra (1.5 x my hourly rate) for ASAP or rush jobs.

WordPress

Why is my WordPress admin running slow?

While I would have to look at your website to be sure, this is often a problem caused by using some shared website hosting providers (not all shared hosting causes this problem).  The problem can often be resolved by switching web hosts or upgrading hosting plans.