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FAQ

Below are answers to questions commonly asked by new clients, and other things that may be helpful for you to know.

What payment methods do you accept?

I currently accept the following payment methods:

  • Canadian cheques made out to Createscape Design Studio
  • Canadian e-transfers.
  • Paypal
  • Credit Card via Paypal or Stripe
  • Debit Card via Stripe

What is the best way to reach you?

The best way to reach me for new project inquiries is by email or via my contact form, or by email. If you send me an introductory email it gives me time to look up any details related to your project so I can answer your questions.

I try to respond to all new inquiries within 1-2 business days, regardless of the method of contact.

When do you invoice your clients?

I invoice every two weeks on the 15th and last day of the month.

What do you mean by “Custom” design?

I offer both custom design and development (from the ground up) and basic sites built with pre-built themes.

When building a custom-designed site, we start with a meeting to discuss your project requirements and design preferences. A wire-frame may be built to get an idea of placement and priority of content. Then we’ll work on the design using Photoshop (and/or Adobe XD). Then the approved design will be used to create a new WordPress theme. The end product will be a fast-loading, search-engine friendly site with a unique look, and a user-friendly administrative back-end.

For sites built with free or premium WordPress themes, the theme chosen has been built by another developer and I am making small changes to the code to match your branding. These websites can be built in less time, cost less, and are great for small businesses and hobby sites.

I’m still working on my content, can we start on the website first and fill in content as we go?

I am no longer accepting projects where I will be waiting for the content to come in as we’re working. This often results in long delays and in having to re-do areas of the website after the content is completed.

If you need help developing content for your website or have any questions feel free to get in touch. I’d be happy to answer your questions or help connect you with local photographers or writers who can help you prepare your content.

Below is a list of local writers who may be able to help with website copy.

Do you do dispensary websites?

No, I don’t do dispensary websites or anything related to the cannabis industry.

I just want something small changed on my website. Can I hire you?

Yes, that’s fine. I don’t mind doing updates and maintenance for people who already have a website. I charge by the hour and don’t have any obligatory monthly fees.

I can help with WordPress websites as well as HTML or PHP sites. Please contact me for assistance with other CMS systems. If I can’t help you I might be able to refer you to another service provider.

I need something done ASAP! Can you help me?

It depends on my current availability and what you would like to me do.  If it’s something small I might be able to accommodate your request, however, I charge extra (1.5 x my hourly rate) for ASAP or rush jobs.

WordPress.com or WordPress.org?

I work with WordPress.org websites rather than WordPress.com.

WordPress.org websites are self-hosted and offer more flexibility for custom design and development (that’s what I do).

WordPress.com websites are hosted on WordPress.com and limit the changes you can make to the design and features of the site to their own themes and plugins.

I recommend clients wait until they have decided which web developer they’re going to work with before purchasing any hosting or web builder services, and each developer would have their own preferences or recommendations.

Why is my WordPress admin running slow?

While I would have to look at your website to be sure, this is sometimes a problem caused by using some shared website hosting providers (not all shared hosting causes this problem).  The problem can often be resolved by switching web hosts or upgrading hosting plans.  Slow websites can also be caused by an older plugin, poorly built plugins, or too many plugins.

Can you build an application for me?

Sorry, I don’t offer web, android, or IOS (Apple) application development services.

Should I purchase a web hosting plan now?

I advise anyone planning to work with a web developer or designer to wait until you talk with them before purchasing a web hosting plan or any kind of web builder plan.

When I provide an estimate for clients I also give a recommendation for a hosting plan that will be suitable for your website.

Should I purchase my domain name now?

It’s fine to purchase domain names in advance of working with a web developer.  It doesn’t matter too much where you go to purchase domains as they can be easily configured to work with any hosting plan.

If you want help deciding which domain name will work best for your business, I can provide a list of recommendations.